- Can I bring a prescription from a different doctor?
- What kinds of frame brands to you carry?
- Can I use my own frame instead of buying a new one?
We understand that sometimes your current frame is one that you adore and cannot imagine replacing. As long as you are not using an insurance plan that requires a new frame, we are happy to use your own frame. Please know that frames age just like anything else so we will examine your frame and let you know if we have any concerns about its condition. Although it very rarely happens, we cannot be held responsible if your frame breaks during manufacturing and lab processing. We are very gentle and take all of the precautions we can, but sometimes breakage happens. If we are using your own frame for glasses processed through insurance, we cannot be held responsible if the frame is lost or broken through the insurance provider.
- What are your COVID-19 protocols?
We comply with all CDC recommendations for the pandemic. We require masks in the building and while trying on frames. We monitor the amount of clients shopping eyewear and have a waiting area if we need to limit the amount of clients in order to maintain social distance. Staff is also masked and uses hand sanitizer frequently. We have implemented a UV sanitizer for sterilizing frames in between patients. We also have shields for up close measurements where social distance cannot be maintained. During the weekends, we do offer private appointments for those who are compromised or feel more comfortable. These appointments must be booked in advance and are reserved by the half hour. Saturdays appointments are available from 1pm-3pm and throughout the day on Sunday. Please call to reserve an appointment. We are open for walk-ins during normal business hours.
- Do I have to pay for my glasses in full when I order them?
We require a minimum of a 50% deposit at the time of order if you prefer not to pay in full that day. We understand that glasses are expensive and that sometimes life does not work hand in hand with extra expenses. We are happy to break up the payment in two parts if you prefer. Glasses are a custom made product so we require the deposit to begin the process of production. The remainder of the balance would be due at pickup.
- How much are lenses?
- Will you give me my PD?
- Will you fix or adjust my glasses I purchased elsewhere?
- Do you take insurance or run specials?
We also accept Flex and HSA cards.
We do not run specials but we do consider ourselves price competitive. We do not mark things up to mark them down, we just give you our best price from the start. If you purchase two complete pairs (frame and lenses) during the same transaction, we are happy to give you 30% off your second pair (equal or lesser value). Our kids packages are included in this discount. We also have a clearance selection of frames in which the frame is free with the purchase of lenses.
- What is your warranty?
All lenses with anti-glare coating are also warrantied at no cost. The warranty ranges from one year to two years depending on the anti-reflective package chosen. This warranty covers any scratching, chipping or aesthetic damage to the lenses. Lenses will be replaced either once or twice within the specified time frame given by the manufacturer. The replaced lenses will be the original prescription purchased. We are happy to go over any questions you may have when you come in.
KIDS WARRANTY: We have fabulous manufacturers for our children's product. Kids frames are warrantied for two years for damage and there is a one-time free replacement for loss!!! Woo hoo!!! Lenses for children are also warrantied for two years for scratching and damage. The lenses will be replaced with the original prescription. They can receive two lens replacements at no charge for damage and once for loss.
- How long does it take to get my glasses?
If your glasses are through an insurance provider, we are at the providers will. Most times, on average, glasses through insurance companies average 10-14 business days from start to finish. Sometimes we are lucky and it is sooner. Holidays and busy seasons, such as the end of the year, can delay these time frames. Also, we have learned throughout COVID that depending on the state the insurance lab is located in and the staffing restrictions in place, timing can vary by a couple of days. We will do our best to get everything to you in a timely fashion while insuring the best quality product upon completion.
If you have additional questions or would like clarification on something, please visit, email or call us. We are happy to assist.